- Who are we and how can we help?
- What type of things can we help with?
- How can I get referred CAMHS?
- What to expect
- Involving You
- Feedback and Complaints
- Information in different languages?
Please click here , for our Jargon Buster, if you need some help understanding some words.
To find out more information please click here to see our videos about coming to Islington CAMHS
Who are we and how can we help?
“CAMHS are a bunch of different teams to help children, families and teens”
(young person, aged 12)
That’s right. CAMHS stands for Child and Adolescent Mental Health Service and we are a range of professionals who work in teams to help families, parents and young people aged 0-18.
What type of things can we help with?
Referred means when someone contacts our service to find out if we can help you and your family with difficulties you may be having.
This could be your school, your GP or other professionals that your family may be working with.
You or your parents can also refer yourself to our service, by phoning us to find out how we can help you on our Duty and Advice Line : 020 3316 1824 (Monday – Friday 9am – 5pm).
What to expect
We understand this may be a difficult time for you and you may be nervous about coming. Don’t worry, we are here to help and to make joint decisions with you to reach your goals.
1 in 10 young people experience mental health difficulties. Therefore, we have lots of experience of helping young people and families and our staff can adapt the way we work to fit with how you are feeling.
We offer help in a variety of places throughout Islington. For example, we have a staff member in every school in Islington. Our main base is at The Northern Health Centre on Holloway Road.
When you first come to CAMHS we will offer you an initial appointment, we call this a choice appointment. This will last about 1 – 1 and a half hours, you will usually come with your parents. This is where we find out how we can help you and what you would like out service to help you with.
After a first appointment we will write to a you or your parent with a summary of our conversations and the plans we have agreed on. A copy of this is sent to the person who referred you and to your GP. A closing letter will also be sent when you have stopped seeing us, saying how things have progressed.
If we think it would help you to have further appointments then we will continue to meet with you for what we call “partnership work”. The clue is in the name – we will work together with you to reach your goals in which ever way we agree will help and suit you best.
Anything that you discuss with us is private and confidential and will be kept as such.
If we think it will be useful to speak to other agencies about you to help you, and if we are worried about your safety we may need to talk to other services about how they might be able to help you.
At Islington CAMHS we believe that you should be at the centre of your care and believe that you know best when it comes to shaping our service.
For example, young people who are involved in our service helped to design this website and our waiting room!
Amongst other involvement projects, we hold monthly young people’s groups to give you a chance to be involved and to share your opinions about the service.
“I like being involved it’s really fun and good because it keeps me occupied!” (young person, aged 14)
Our Youth Board meetings are held every month. This is a great chance to let us know what you think of your CAMHS experience and what we can do to improve! We would love to hear from you!
Feedback and complaints
We believe that your opinions matter and try to learn from feedback whether that may be good or bad!
You can give us feedback by:
- Contacting CAMHS by:
- Calling 020 3316 1824
- or emailing email@example.com
- Or to make a formal complaint please contact PALS (Patient Advice Liason Service)
- Calling 020 7288 5551
- or email whh-tr.whitthealthPALS@nhs.net